Hospitality
Resorts
Tonight's occupancy is in the PMS. Whether room 214 has actually been turned is in somebody's head, and the guest is already in the lobby.
Who uses it
- GM
- Front office
- Housekeeping
- F&B
- Finance
What it runs
- Reservations across channelsOTA, direct and travel-agent bookings in one sheet, with rate and inventory parity watched rather than reported.
- Housekeeping and the dayRooms sequenced by departure, arrival and stay-over, reassigned when a checkout slips.
- Banquets and eventsEnquiry to BEO to kitchen indent to final bill, with the function sheet generated rather than typed.
- F&B and storesOutlet sales against consumption, with indents raised from par levels.
- The owner's viewOccupancy, ARR, RevPAR and the cash position for the month, without waiting for the night audit.
What the agents do
- Reads the OTA mail and reconciles the booking against the PMS
- Rebuilds the housekeeping sequence when a checkout moves
- Drafts the BEO and the kitchen indent from the event enquiry
- Chases the balance payment before the guest arrives
Thirty minutes on the Resorts system